Frequently Asked Questions

• Experience – Our practice is run by experienced tax agent and accountants in the tax industry.
• Competitive Pricing – As the majority of our colleagues are from the Philippines and India, our practice is able to provide a competitive fee structure to our clients, due to the wages differentials between Australia and countries in South East Asia.
• Easy access to tax agent – We are a small accounting practice and as such, our clients will have the benefit to easy access to the principal of our practice whereas clients in a larger practice are normally attended to by junior bookkeepers and accountants.

The best way to start is to leave a message on the Live Chat Section and someone will get back to you. 

If you have any questions, you can also raise it on the Live Chat Section. The Section will be attended during working hours by a member of our Human Team who will provide most answers on the spot.  If you should contact us out of normal working hours because of whatever reasons, you will be attended to by our Robot Member.  Please leave your name, email address and the questions you want answered on the chat and eEasyTax will get in contact with you later.

For new clients, you need to give us copy of a coloured ID or sign a letter of authorization provided by us to confirm your identity and for us to include you as our client.

For documents relating to a tax return, we normally need copies of your Pay As You Go Summary and details of deductions claimed.  The whole process can be sorted out through emails or Skype.  Our friendly staff will answer all your questions and assist you in supplying the necessary documents and details.  You can contact us via the Live Chat Section of our website which is being attended on a 24/7 basis.

It is a legal requirement for all employers to supply ATO with copies of all Payment Summaries issued to their employees.  Once you become our client, we will then be able to access ATO’s database on all relevant documents collected under you Tax File Number, including all Payment Summaries, and other details relating to bank interests, health insurance payments, etc. 

Your loss of some of the taxation documents is not an issue at all.  We have a lot of ways and means to ascertain the required document or details.  Provided you are prepared to cooperate with us we have the experience and skill to assist you.

Yes, certainly.  It is a common phenomenon for us to assist clients in fixing up multiple outstanding returns.  It is also our practice to extend generous fee concessions in situation like this.

If you have only 1 or 2 payment summaries from your employer/s and only 1 or 2 claims on deductions, we normally charge the individual tax returns (ITR) fee of $80 + GST. 

However, for a simple ITR like this, we are conducting a promotional campaign in which we will only charge $50 + GST.  This is applicable for a short period of time.  Therefore, please take advantage of our promotion campaign.

We will send you a Tax Invoice which will include details of direct bank payment via credit card or BSB banking details.   

For more details about our fees, please refer to our Fees section.

If required, we can accept payment through deduction from expected refund.  Because additional work is required, an additional fee of $20 will have to be added to the total charge.  Please write to us via the Live Chat Section and we shall provide you with details.

You can give the name and email address of your friends to us on the Live Chat Section or ask them to write to us.  They will be given the same discount that you receive from us. Your friends can write either through the Live Chat Section or email us at eeasytaxhq@outlook.com

It is the philosophy of our practice to look after ethnic minorities in Australia and certainly something can be worked out to assist your group members.  Please leave a message on the Live Chat Section and someone from eEasyTax will contact you to organise matters for your group members.